When I arrived at Clarest (CSS at the time), the platform was the product of years of feature work by rotating external design teams, none of whom were thinking about the big picture. The result was a UI that looked different on every screen. Hundreds of colors. Competing patterns. Accessibility gaps. The platform was also mid-migration from AngularJS to Vue, so the codebase was as fragmented as the interface.
For the clinical pharmacists using the platform every day, this meant friction. Time lost navigating inconsistency. Difficult onboarding for new internal and external users. An interface that got in the way of patient care instead of supporting it.